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Mohamed V

1 reviews | Active since Jun 2019

04 Sept 2026, 17:06

Medical condition caused and ******* activity by discovery health

So discovery *******ly removed myself and my toddler from medical aid. Further backing their statement by saying that he had called in on the 14th August 2026 to have us removed as he's the main member. My husband was present at the time and spoke to the agent confirming that he certainly did not do that. They further debited a new amount also *******ly and i say this as their was no consent in writing or voice recording from the main member to do so. Nothing at all... This led me to be unable to visit my gp when i had called them as apparently i was "not covered" causing me to be diagnosed with neuralgia which could have been prevented by intervention from my gp whom i couldn't see. Discovery then apologizes for the error on their behalf and further states that they do not offer compensation. Now my question is had we committed some ******* activity would discovery accept an apology? So like wise they have caused me a medical condition which could have been avoided and ******* activities which i am now demanding compensation for. I have all my proof and pics in order. Discovery has really played with our lives on this occasion.....

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Replies (2)
Discovery Health
Discovery Health's reply07 Sept 2026, 07:04
Official
Dear Mohamed Ashraf V 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
MV
Mohamed V's update07 Sept 2026, 17:23
Reviewer Update
So discovery had contacted me on the 11th hour stating that they do not offer compensation and that they have rectified their error by reinstating myself and my son. Bare in mind that this is no favor done unto to us as we are paying for the service offered. So discovery removes us without permission follows no policies or procedures in verification further takes it upon themselves to debit our account again without any consent or agreement and still says an apology is the best they can do.... Let alone the distress and medical condition endured by myself due to not having cover because of their so called error. Discovery is definitely not interested in anyone or what they do unto others and this is not ok... It should be made viral so they can understand that playing with ppls lives are not on....