Medical claim

Afternoon. I am really disappointed with Discovery. I was with them for 2 yeara. Then last year I fell pregnant and delivered in December. So what happened is I left my job in Nov, then asked them to debit my account for November and December for giving birth.

Okay come Dec I gave birth all went well . Then towards month end I asked them to we activate my medical for 2018 cause I knew I wouldn't be able to afford it anymore.

Then early Jan they sent me ly hospital bill to say I must pay it. Question is why and how??

Then one of their consultant, called me to say my medical was suspended end of October. So to me it's like the person I was communicating with to put on the system my debit order request didn't do it.

Now I am unemployed and sitting with a bill of R28 550 for someone who didn't do her job properly. I am currently unemployed and I won't be able to pay this money. Therefore they say I can be able to pay my Nov and Dec premium for them to pay the claims. I couldn't be able to pay in January but I gathered some cash to pay for Nov and Dec. Then I was told my medical is still in force but suspended. So I must pay from Nov till now.

Can someone assist me. I am really devastated. I don't k ow what to do