Medical Aids are *******s

i went to the doctor in December. i, of course used my medical aid<br> unbeknown to me, because i had changed jobs, my membership number changed in August but discovery did contact me about sending me a new card. so i used the old card cos like i said, no one told me that my membership number changed.<br> <br> nonetheless, when the service provider tried to claim, it was rejected because there were no savings, cool, so i phoned Discovery, found out that there was no claim and i could submit the claim myself, i did so and still nothing appeared on the system. so i called again and was given a special claims form, filled it in, sent to discover and was told, i had not been with discovery for a year so i can't have a ''special claim'' - WHAT????!!!!<br> so i had money at the time of the visit but Discovery won't acknowledge the claim when i do it in the normal way and when i use a special form, it declines it because i have not been with discovery for a year, never mind that i was with them since 2012, even though with a different company. so discovery, you need to know tell me what to do cos the bill has to be paid and i can't pay it cos i pay you to sort out my medical bills.