Medical aid with no benefits....just money for them and no client satisfaction

We have a medical aid with Discovery with aid number ********** 31 and only have 1 doctor (in their approved list) to visist in Umzinto, which is 20 km from us in a very dangerious place/town. So this is according to me violation of my human right that there is no other doctor in Scottburgh or closer to another town Umkomaas around 10km from Scottburgh. I cant see paying for a medical aid that dont look after their clients. It just shows they in for the money and not nearly looking after the needs off their clients