Medical aid suspended due to Vitality

I’m very disappointed at what this company did to me, I have a medical aid with them and the medical aid was linked with vitality and I told them I’m unable to continue with vitality.They must cancel it, to my surprise they told me I owe vitality 3 months and I’m asking myself it should have been cancelled if I owe that much. I told them I won’t be able to pay i can only afford my medical aid premiums only. Because they wanted money from me they said i can only pay the medical aid premium.After few day i paid they send me correspondence to say my medical aid is suspended because of vitality . I asked to speak to someone at complains department they told me they don't have such a department i must send an email. Its like they don't care.