PK
Patrick K

1 reviews | Active since Aug 2015

11 Jan 2017, 03:26

Medical aid suspended

<p>Im paying by debit order for my medical aid but they did not debit for december 2016 when i enquired they told me there was insufficient funds which is a big lie.As a result they have suspended my medical aid,i asked them for their account number to pay manually but the account they gave me was wrong.I called again and again but all im getting is excuses.I think they are doing this deliberately so they can cancel my medical aid and then i will have to restart with pre existing conditions not covered.Since they are well aware that i was given a permanent disability.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply11 Jan 2017, 07:51
Official

Dear ptkatisi

We are sorry to hear about your frustrations.

We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Jan 2017, 08:08
Official

Dear ptkatisi

We have been in touch with you to answer your comments.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team