1 reviews | Active since May 2014
Medical aid suspended
Discovery made an error and did not allocate the debit order that was paid in December. <br> <br> I am still struggling to get back on my feet after a retrenchment and hijacking, but I made regular payments and kept in touch with Discovery. There was an arrangement in place to pay the outstanding amount owed on my medical aid on 25 February. The outstanding amount according to me was R4956 (for January and February), but according to Discovery it was R9688. Yesterday I made a payment of R7434, covering January, February and March. This was confirmed with the help desk.<br> <br> I was promised that my medical aid will be restored within two hours. It is now almost 24 hours later and my medical aid has not been re-activated. <br> <br> PLEASE REACTIVATE MY MEDICAL AID IMMEDIATELY.
Thank you for speaking to me earlier.
Please accept my personal apologies for the manner in which your query was handled. I will have this addressed with the relevant persons involved to ensure better service in future.
I am pleased to confirm that your payment of R 7434.00 has been allocated and your membership is now active. Your premiums are up to date until end of March and I confirmed the details via email. Please feel free to contact me should you have any further concerns in this regard.
Kind regards
Rishana
Thank you for speaking to me earlier.
Please accept my personal apologies for the manner in which your query was handled. I will have this addressed with the relevant persons involved to ensure better service in future.
I am pleased to confirm that your payment of R 7434.00 has been allocated and your membership is now active. Your premiums are up to date until end of March and I confirmed the details via email. Please feel free to contact me should you have any further concerns in this regard.
Kind regards
Rishana