Medical aid schemer's

Dear Discovery,

When an finacial emergency is a reason for the downgrad and your Discovery consultant calls me to tell me about "the process takes 4months for a refund" then maybe Discovery needs to understand emergencies doesn't knock and await for me to open the door before landing on my lap. In short, emergencies are just that so your consultants need to be educated on the fact that my savings are mine and its not a favour that I request an immediate payout.

Discovery told me 10days payout and the Hello Peter complaint was logged after 10 days lapsed.

Also for one to understand that I am past of the employment group means we have an agent on site who already explained these processes. Who the hell is this consultant that just called me.... nxha!!!

POPIA Act was not legislated yesterday or anytime during my claim. When Discovery told 10 days they were aware of the POPIA act and verifications needed. Yet a consultant is telling policy after Discovery told 10 days. It leaves a lot to be desired about the insensitive calibre of your consultants.