Medical Aid Plan Change

I called discovery on the 21st to tell the consultant I am in the process of cancelling my med aid so I need new addition forms so I can be active under my husband medical aid come the 1st of February 2019. Today 31/01/2019, I did get a response so I did contact the call centre to find out the status. Obviously is the last day im on medical aid so i need to know that my 4 month old baby and myself are covered as of tomorrow. To no joy, i get through to the agent Liza from new business, who tells me that there are outstanding documents and outstanding amount, and to top it all it cannot be changed because it can only be done once a year on the 1st of January. So here im all confused and asked for further assistance because firstly i was not told this when i requested the forms. Secondly, after 4 days no one has contacted me. I then spoke to a supervisor Andiswa Nana who then tells me they cant do anything to help me, unless, i change my husband to my package, they reinstate my package or i break my service for 1 month then get active again. This is totally unacceptable. Train your staff properly to advise customers of all fine print. Now my concern is, it is almost close of business, Andiswa said someone higher will contact me and still no one has called me. I called the call centre again twice, only to be placed on hold for more that 10min on both occasions and eventually the call drops. No one has called me back as yet. I am livid as this moment because as off tomorrow my 4 month old baby will not be covered under medical aid because someone failed to do their job. Pathetic service, should I not be assisted they will definitely be losing 3 customer.