Medical aid not contacting me of changes

Discovery Medical Aid I always thought was the best. Then after paying and been a member for over 20 years, I lost my work and had to start doing shift work, where I get paid per hour. Needless to say, I hit some bad times at the end of winter 2024 where I missed a monthly payment or two. They have stopped my medical aid (and I'm 62!), without a word! No asking what is happening, what could they do to help, absolutely nothing. They could have asked to make an arrangement to get on track and then change to a plan that suits my income. But, no contact, what's so ever, just a notice to tell me I have no longer medical aid. Terrible service!!