MEDICAL AID CONTRIBUTIONS PAID TO ENRICH DISCOVERY ONLY

I have been a member of Discovery for just over one year now. When excepting the medical aid plan - Key Care Start, I was told that I can go to any hospital or doctor as long as their consultation fees, and medication falls within the prescribed conditions of the Discovery plan. I have to go to Network doctors that I am sorry to say are not in my view experienced enough to help or just don't care about their patients at all as they should be. When I login on to the mobile app the list of so-called network doctors given, also states that they are not covered and if I make use of them, I will have to pay for the full consultation and the same applies for the hospitals. I am paying blood money with the little salary that I am getting.....for what? I am enriching Discovery and getting nothing in return. I have not even used the medical aid as yet. and now that I would like to use it, it is a problem. They were supposed to email me a list of Network doctors that I can use in my area and hospitals. It is now 15:32 and I am still waiting for that list. Why pay for a medical aid if 80% of your basic medical needs aren't or won't even be covered. I will not recommend Discovery to anyone. Rather look for another medical aid scheme that will allow you to choose your own doctor and pay in the difference if need be. I am in pain and cannot even get the correct assistance/information I require on the app. My other problem with the Discovery app is that: those who can afford to be on a higher package are able to see exactly what hospitals and doctors are covered as well as their available limits/fees. Because I am on a low package, I am not able to see this and have to be inconvenienced by making phone calls (airtime expense) or send emails. Discovery should have a standard on the app that applies to all members whether on a low or high package. this alone, for me is **************. I am very disappointed. NOT EXCEPTABLE AT ALL!