Medical Aid ***

<p>On the 5th of December I submitted my medical aid claim of R710 for my monthly dental visit. I received an automated email from Discovery confirming receipt with reference number ********** 178. The process usually takes 3 days and found it strange that I have not received my funds. I call Discovery and speak to a wonderful lady named Cuma who was able to assist me and tell me the refund was going to my dentist and not me despite stating my bank details clearly in the email. Firstly, whoever processed the claim pays zero attention to detail and does not read email instructions. Secondly, if I had not realised this and called the funds would still be with my dentist.</p> <p> </p> <p>This is unacceptable. Cuma tells me this will take 3-4 workings days when the error is on your side for not employing competent staff who read emails and pay ettention to details. W eowrk in a very fast paced environment where care should be taken when dealing with such matters. It is not about the R710 but the principle especially from a reputable medical aid service provider. Kindly advise on next steps. Cuma is a very good employee and commend her for her patience with me.</p>