Medical aid charges

I am extremely disappointed in how my situation has been handled by Discovery Health. I recently lost my job and had to change my medical aid plan due to financial hardship. My plan was changed/moved on 1 November, yet I was only informed today that I owe an amount of R3,966 for my Medical Savings Account. At no point during the plan change process was I clearly informed that I would be required to repay these funds. This came as a complete shock, especially given that I am already under financial strain. When I contacted Discovery, I explained that I had been retrenched and that this was the reason for my plan change. Despite this, I still feel that my situation has not been handled with the understanding or fairness one would expect. I have also attempted to send emails to query and resolve this matter, but have received responses indicating that mailboxes are full, which has made it even more difficult to get assistance. I understand that there are terms and conditions, but I strongly believe that such an important financial implication should have been clearly explained at the time of making the change — not communicated months later. I also attempted to resolve this through customer service, but my concerns were not properly addressed and no formal complaint reference number was provided. I feel let down and unsupported as a long-standing member. All I am asking for is fairness, transparency, and some level of understanding given my circumstances. I sincerely hope Discovery will review my case and assist in resolving this matter.