zZ
zurika Z

1 reviews | Active since Dec 2016

24 Feb 2017, 10:33

Medical aid cards

<p>In December, I added a dependant and changed my plan (to a cheaper one). I have sent numerous requests and emails for updates on my medical aid cards, to no avail. My last email never even received feedback. They keep sending me my membership certificate, but I want my cards. It’s been two months, and still nothing. I am moving on Monday, and my address will be changing. So my cards will probably only be delivered to my old address, meaning I still won’t get them. I’ve come to expect more from discovery, but am sorely disappointed. I am starting to think that you only get service if you're on the expensive plans, as I was before....</p>

0
Replies (2)
Discovery Health
Discovery Health's reply24 Feb 2017, 12:37
Official

Dear zurika-murray

Thanks for reaching out. We’re investigating the issue and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 Feb 2017, 15:11
Official

Dear zurika-murray

We have been in touch to answer your comments.

Regards
Heelan