medical aid cards

Item: Discovery Health
Rating: 2
Author: Aldene S

I'm a new member of discovery and I have been waiting for my card's to be delivered for about 6 weeks now when I app**** I was told it takes 3 weeks nothing came I called again I was told it takes about 6 weeks and I'm still waiting for my cards and tomorrow they will debit for the second time and I don't have my membership cards this is unacceptable seriously I want my cards ASAP.

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Replies (1)

Discovery Health's replyOfficial

02 Jun 2015, 13:59

Hello smith.aldene,

Thank you for your comment.

As discussed, we rely on the postal service to deliver the membership cards to our members. I am sorry to hear that you have not yet received it and have arranged for it to be couriered to you. Please allow 3-5 working days. Thank you for allowing me to assist with your query.

Please feel free to contact us should you require any further assistance.

Regards
Rishana

Discovery Health's reply02 Jun 2015, 13:59

Official