Medical aid card delivery

Below is with regards to my cards which has very important personal info clearly angraved on cards .might i add, its in addition to a whole lot of other prior issues i have had with discovery.

I must say, The service is quite disappointing .

I was given a number of different answers regarding the card, 1st was 6 to 8 weeks ,its been 3 months 2nd was 7 to 10 day the. Was 2 to 5 working days and i have yet to receive the cards the last email was apparently send to the cards department, prior yo that i was told its with the courier.what exactly is it,i mean for a big company like discovery,its quite embarrassing.

2/10 for service and im still being generous