Medical Aid Cancelled without my concent

Discovery Medical Aid is the worst medical scheme ever. They do not care about their Customers. I changed employment at the begining of September and had to change my Medical Aid contribution to my personal capacity. I received an email from Discovery advising me to provide my banking details in order for my account to be debited. To my suprise, discovery cancelled my medical aid and I only found out when I wanted to buy medication at the Pharmacy and the purchase was DECLINED. So embarrased. I decided to phone discovery and I was advised by Mmeli Notsh that I needed to submit a form in order for my medical aid to be re-instated as this was Standard Operational Procedure. The worst part is that my wife is 6months Pregnant . We could have an emergency that requires medical attention and if I had not known, we would end up in a Government Hospital because Discovery decided to cancel our medical aid. I pay more than R5400 per month for Medical Aid, Almost R500 for Discovery Life Cover, more than R300 for Discovery Vitality and this is the service I get? I almost joined Discovery Insurance and I was just waiting for a quote in order to switch but this has opened y eyes to the kind of service I will receive going forward. I guess its time to switch and cancell all my discovery products.