Medical aid

I am highly disgusted by the level of service i have been recieving from Discover Health. I spoke to Lee Adams dates 28.01.2021 whom advised that a consultant will call me on the 29.01.2021 to set up my medical aid at 9am as i was waiting for the call on the 29.01.2021 i only recieved the call after 10 am then asked the consultant to call me at 11am as i am working and will be available then, i recieved a call after 11am by Anita but what i discussed and what Lee Adams discussed with me was very different then what Anita was now discussing with me, i requested Anita to have a word with Lee as they seems to person speaking different words and then call me back or get Lee to contact me. On 03.02.2021 i cant remember the persons name whilst talk he hung up the call and never called me back and the situation is still not resolved. I am still sitting without medical aid currently