Medical Aid

Complaint with Discovery, I am a member with LA Health. My son was suppose to go on surgery on 15 March 2023 his operation had to be cancelled on account of a hypertensive urgency which necessitated admission into ICU for intravenous infusions by the Physician for blood pressure control. On this day there the Medical Aid waived a copayment of plus R6000 for the procedure to carry on. Now due to the fact that this procedure could not be done a second authorization was requested upon pressure being stabalised and other issues attended to. Now the Medical aid is putting back the plus R6000 copayment and my son is suffering. I phoned the Medical Aid with the Dr Yesterday and we waited on the line for about 17 minutes, they promised that their Dr's will call the Dr back to discuss his motivation. Since yesterday my Dr son has not yet received any call from Discovery. I phoned several times today no answer after I have inserted my ID details as if I am ignored deliberately. My son's future can be affected by the delays the medical aid is causing.