Medical Aid-***

Good day<br> <br> I write with e-mail with extreme disappointment regarding my son's medical aid. I have paid the amount of R515 into the wrong discovery account and have asked that the funds be refunded into the correct discovery and vitality account as per my subject an several emails in December 2014 and January 2015. A month has passed and I was under the impression that all was sorted, but only to find out that discovery has not actioned this request. This is totally unacceptable and extremely annoying and stressful. I have always held discovery medical aid their staff in hight esteem, only to know realize that Discovery has in fact employed *********** staff who blatantly ignore the clients request and has not bothered to contact the client to inform the outcome. <br> <br> I have made several phone calls and have spoken to various people in the collections department and call centre and I have mentioned to them my mistake in transferring the funds into discovery collections/ recovery instead of the standard discovery bank account number. I am aware of the funds owing by myself to the medical aid and have made arrangements to pay that off. <br> <br> <br> <br>