medical aid

I am so fed up with discovery health. I, like thousands of others, have pay-as-you go-phones. Trying to speak to somebody at Discovery Health is a very time-consuming effort, especially when you finally get through to the correct person, there is just noise and people chatting in the background. I need hospital authorisation and I have no funds left on my phone. You can't even email them with a query or authorisation. My other recent query about gap cover for Keycare Core was a unhelpful 'speak to your broker'. I just wanted to know why, why, does discovery not offer this option for keycare plans. They just say they don't offer it, they will not say why! Grrrrrrr to Discovery health!