Medical Aid

On 21 November my partner and I have filled in application forms to add me on his medical aid(Coastal Saver) which I was supposed to be on from 1 January 2019. On 1 January we came to the realization that I was also still on my own medical aid(Keycare Plus). We have informed his broker, Yvette Megan Louw(Broker from Gordon Harmer's Discovery Practice in Vincent, East London) and she then only told us that I have to cancel my medical(Keycare Plus). We have written a letter stating that my medical needs to be cancelled and i needed to be added to my partner's medical aid. All membership numbers were given and it was clearly stated what needs to be done. On 12 January I came to the realization that I was on my OWN Coastal Saver medical aid which was not what we asked and promised for. On 15 January I spoke to two consultants, Megan and Nandi from Discovery Health. They have ensured me that my medical aid was sorted out and that I will be on my partner's medical aid on the 1 February. On the same day they sent me a notification that my medical aid will end 31 January which indeed took place. Today, on 1 February I am still not on my partner's medical aid??? Why? How can Discovery Health not get this right?! I rate you a 0 for service because it's really not a joke anymore!! I have sent an email on 31 January for confirmation that I will be on my partner's medical aid, today 9:10 I get a phone call from your Business Department to say that it was only lodged yesterday at 12:05 and I will only know by noon today IF I'm on a medical aid, nevermind even my partner's medical aid. I'm not putting my hope in you Discovery, you are useless!! And so are your Keycare Plus! It's that simple, cancel my medical aid and add me to my partner's medical. I have been given so many reference numbers everytime I phone so take your pick discovery, I think you know me by know!