1 reviews | Active since May 2016

24 Jun 2016, 11:34

Medexpress.....what a joke.

<p>Every month we have the same old issue with Medexpress. My wifes chronic medicine is not delivered/loaded at Dischem. Either it is loaded incomplete, or not loaded at all.</p> <p> </p> <p>Every month she runs out of tablets, every month I end up ranting and raving with discovery, and it takes them 2 days to respond to you. This is off course a service that costs nearly R10 000 per month. Alot of moeny in anybodies books.</p> <p> </p> <p>I've sent them emails today, i get the generic response that it will take 2 days to get back to me. In other words, ***** you, your wife and the medicine that she needs.</p> <p> </p> <p>I tried calling them but cant get past there stupid automated switchboard, as it doesnt accept my ID or member number.</p> <p> </p> <p>I cantacted them via facebook...got a response that they will get in contact with me...but obviously, as it is Friday, Discovery is enjoying a weekend.</p> <p> </p> <p>For the amount of money we pay...your service is pathetic.</p> <p> </p> <p>I want my scripts loaded onto your system today, i want to collect the medicine from Dischem today. If you *********** people can manage to do it, in less than 2 days......</p> <p> </p> <p>And then im sure..next month i will be ranting and raving again, because you dont do your work</p>

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Replies (2)
Discovery Health
Discovery Health's reply24 Jun 2016, 12:16
Official

Dear henning-boshoff

We have referred your query to the relevant department for assistance. They will be in contact with you to assist.

Regards
Discovery Health Servicing

Discovery Health
Discovery Health's reply27 Jun 2016, 10:37
Official

Dear henning-boshoff

We've confirmed that you have been contacted and your query has been addressed. Please contact us if you require any further assistance.

Regards
Discovery Health Servicing