Medexpress service

I have been with discovery for a long time but this Medexpress is a problem. I am taking chronic medication, they changed me to Medexpress from optipharm , what a disaster!!!! I dnt have medication as we speak i have tried all means of contacting them, i kept on holding until i got tired. Sent an email on monday got no response, last week i kept on calling but i had to hold the line for a long time until i got tired. Today i called discovery they put me through to them and the guy i spoke to transferred me to someone who was gonna help me. I stayed on the line for more than 20 minutes, no one answered i eventualy gave up. Discovery should have told me i need R200 airtime monthly to call for my medication.