Medexpress Release after scanning is patient abuse.

Discovery requires clients to scan thru the chronic medication prescription for loading to the system. After that they send a stupid sms reporting capturing of the script then clients must call again to get the script released. This is unbelievable as clients we are taken for a ride- calling number attached makes you wait minimum 5 minutes still trying to get the medication released going thru many telephonic communication and not directly. Once the script is loaded what stops the instant release? Why does one have to call again?? Is this not patient abus Please urgently release my medication urgently as I need it , scanning it thru should make logic that I need the medication & calling after that is a violation of my patients right. Thanks