MedExpress Prescription

We submitted a prescription on tuesday (19.01.2016) to discovery health centurion offices for Epilim syrup. When we called today (22.01.2016) to place an order for the medicine delivery, we were told that the prescription has not been loaded/processed on the system and that we should send an email to the medical aid about this. This never used to happen, why is Discovery dropping their standard of service? Our son (6 years old) should not stay without taking Epilim as this will trigger EPILEPTIC FITS and this is very saddening and traumatising for a parent to see their child go through that. <br> Can someone please assist us :-(