KP
Kristof P

1 reviews | Active since Oct 2012

31 Jul 2015, 14:15

Medexpress is useless

Amazing how one can simply not rely on Med-Express for any of their proposed services to work. Replying to their sms reminder for repeat medication: non-functioning. Re-ordering on the app: non functioning. And not just for the past month. Ever since I have started ordering from them almost a year ago. This week, I once again call my order in, as this is simply my only option. Mohammed assures me that a pharmacist would be in contact to confirm the mixture of meds for my daughter (I have to explain this to a pharmacist every single time). You would think a system to avoid this would have been invented already. 3 Days later when I am now on the verge of requiring these meds for my children who cannot go without it, I have still not heard a thing. Really Discovery.....????!!!! You should get this service up to scratch because it is ruining your golden reputation.

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Replies (1)
Discovery Health
Discovery Health's reply31 Jul 2015, 14:33
Official
Hello KristofduP,

Thank you for your comment.

We have escalated the matter to our MedXpress Team for assistance. A representative will be in contact to advise you on the process to follow to obtain your monthly medication through this service.

Kind regards
Danita