IH
Ina H
1 reviews | Active since Aug 2021
20 Sept 2023, 11:18
MedExpress and Discovery bad service with chronic medication
I am sick and tired of MedExpress always having an issue delivering chronic medication. They either "did not receive" the script or their systems is down. And then there is no ways of getting hold of them. You can't phone them or send a message. I need my mother's medicine, 82 years old. I do not recommend this service to anybody.
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Replies (5)
Discovery Health's replyOfficial
20 Sept 2023, 11:39Dear Ina H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply20 Sept 2023, 11:39
Official
Dear Ina H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
IH
Ina H's updateReviewer Update
20 Sept 2023, 13:55Seriously an automated response!, Really?
IH
Ina H's update20 Sept 2023, 13:55
Reviewer Update
Seriously an automated response!, Really?
IH
Ina H's updateReviewer Update
20 Sept 2023, 17:07The above reply just shows you that everything is so automated that nobody gets back to you.
IH
Ina H's update20 Sept 2023, 17:07
Reviewer Update
The above reply just shows you that everything is so automated that nobody gets back to you.
Discovery Health's replyOfficial
21 Sept 2023, 15:12Dear Ina H
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply21 Sept 2023, 15:12
Official
Dear Ina H
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
IH
Ina H's updateReviewer Update
26 Oct 2023, 07:55And once again I have an issue with MedExpress. Every single month there is an issue. This month they say that I should hand in a prescription that has already been handed in. They are issuing some of the products on it but not the one, cause they need a prescription. It is all on the same one that I have handed in. Well done MedExpress on keeping your record of having an issue every single month.
IH
Ina H's update26 Oct 2023, 07:55
Reviewer Update
And once again I have an issue with MedExpress. Every single month there is an issue. This month they say that I should hand in a prescription that has already been handed in. They are issuing some of the products on it but not the one, cause they need a prescription. It is all on the same one that I have handed in. Well done MedExpress on keeping your record of having an issue every single month.