Medexpress

I cannot believe that probably a month later I AGAIN need to complain about medexpress. So I submitted my scrip on Wednesday evening through to medexpress and chose clicks clearwater mall as my pick up pharmacy instead of townsquare. on Thursday at 15:10pm I received a confirmation that my medication is ready to be collected with order ref MX ********** B. I only tried to collect it today ,Sunday at 12pm as my son still had a few of his pills of chronic medication left. He took the last one this morning so I needed it to ensure he has a dose for tomorrow morning. When I get to Clicks Clearwater mall they cannot find my medication under my name or my sons name, when I tell them that I received the confirmation on thursday already to pick up they told me discovery sometimes takes 2 weeks to deliver the medication and it probably hasnt arrived. The lack of knowledge of their OWN processes a this point shocked me. They then told me that my script was at townsquare and to go try there. I told them it wont be as I chose the pharmacy each month which clicks I collect at as sometimes I am unable to collect at the same store. I informed them that my son has no asthma medication and took his last medication this morning yet there was no empathy whatsoever. I do hope this also reaches clicks Clearwater mall as even though my son has a minor chronic condition, what is a person to do with a more serious ailment at that point when you are informed to go in search of your medication at another pharmacy??? Again I felt helpless and am sitting with no medication for my son.