JL
Jez L

1 reviews | Active since Jan 2017

29 Jun 2023, 14:02

Maybe be just a tad less persistent with sales.

I've had some great years with Discovery. Amazing customer service. I've written many positive reviews about them before. Today, however, I got angry at them. If you call someone and they decline... It might have been a mistake. Try again. But after the THIRD time they decline your call..... MAYBE DON'T TRY AGAIN AT THAT TIME. And no, calling the 4th time from a "private number" is not going to magically make me want to talk to you. In fact it is going to make me furious. Take a hint. Most people are at work at 2pm on a Thursday.

It is NOT a good look for me, sitting with an important client, and my phone rings 4 times in a row. Obviously I'll answer the 4th time - because maybe someone is dying, or it's urgent. But nooooooooooope. Just Discovery being impossibly persistent. So thank you, Discovery, for getting me chewed out at work. Appreciate you. (Sarcasm flag. ๐Ÿšฉ) ๐Ÿ™„๐Ÿ™„๐Ÿ™„

PS: I left a **** phone number. Because for goodness sake.... DO NOT CALL ME.

0
Replies (2)
Discovery Health
Discovery Health's reply30 Jun 2023, 07:09
Official
Dear Jez L

Weโ€™ve noted your concerns and weโ€™re investigating the matter. Weโ€™ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Jul 2023, 10:39
Official
Dear Jez L

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team