Maternity benefits **** Discovery

I have had an issue since last year August, and no assistance. I have called them for support and spend at minumum 20 minutes on call with their consultants and there is no resolution. They take down the same details and promise to call back and nothing happens.

The original problem was that it took them long to merge my wife's profile and my profile when i moved her to my profile. As such when she was pregnant, we couldn't register for maternity benefits because the profile was not ready. I called at least 10 times for this and each time it was a 20 minute call. When we went to see the gynae, they took funds from savings which eventually got depleted as the maternity benefit was delayed because of the maternity benefits issue. So now I had to pay for all tests and gynae visits using cash and I owe the pathologists money which they have now taken legal action.

Discovery this is not fair at all! It is poor service. 5 months on the same issue is not acceptable at all. I don't normally come to such a platform but people out there need to be warned.