Maternity Benefits not covered

Ai Discovery. Why oh why am I at whits end with another claim with you.

We had our first scan and we got confirmation that we were expecting - happy days.

Only to be notified that our first consultation & scan claim will be paid through our MSA and not our maternitiy benefits.

We have 8 consultations covered with the maternity benefits (which is registered and recorded).

According to the call center consultant the practice are using the incorrect ICD 10 codes. The practice confirms that these are the same codes that were use with our first child.

The call center consultant does not want to confirm what the correct codes are. How am I in a position to rectify this with limited information.

Your urgent assistance will be appreciated.