DD
Deon D

1 reviews | Active since Jan 2015

22 Oct 2022, 07:17

Maternity benefits excluded

I wanna start this to warn everone that discovery is a scheme as the name says but not a medical aid scheme one which looks for ways not to pay on any claims.Sad part is they actually have a whole department employed just to do this.I took out medical aid recently from them i informed them that i have a ovary disorder and was then excluded for 12 months i was told i have to be honest this condition makes the likelyhood off pregnantcy very unlikely so when by chance iit did happen informed that we just got results i am pregnant they immeatly excluded me from any maternity benefits the person that phoned me was rude and even went so far to threaten me if i cancel my medical aid.It was then reviewed and took days i was informed that they would exclude me from maternity benefits and thats final.Please poele stay away from making such mistake or being honest they are not a trustworthy medical aid at all you would wasting your money when you need it.

0
Replies (3)
Discovery Health
Discovery Health's reply24 Oct 2022, 07:08
Official
Dear Deon D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply26 Oct 2022, 12:25
Official
Dear Deon D

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team

DD
Deon D's update26 Oct 2022, 12:45
Reviewer Update
Unfortunatly in those i donot see any solutions being put foward just being escalating from one department to the next is not resolving anything at all.A definatife answer would really be super cause so far i havent recieved any about what the plan is forward the matter and