Maternity benefits

I suffered a miscarriage in September 2021 and I had already used some of the maternity benefits. I then fell pregnant again after a few months as I am currently 25weeks pregnant. When I discovered I was pregnant again I then reached out to Discovery to ask how it will work with the benefits and I was told I will be allocated new benefits however they will be processed manually because the system carries on from where it left of. I encountered a problem at my last recent checkup whereby my gynae asked me to pay a shortfall, I then realised that my claims for the current pregnancy haven't been getting processed properly, they have been continuing on the remaining benefits from my previous pregnancy. What discovery needs to do now is to credit my 2 ultrasound scans and refund the amount they took from the specialist benefit when I did my 2 ultrasounds for this current pregnancy. I tried logging a claim and reaching out via Twitter and it has been over a week now. No feedback