Maternity Benefits

I am very frustrated, being 5 months pregnant and not getting the help I need from Discovery.

I activated my pregnancy profile on Discovery's website in December 2019 when I was 12 weeks pregnant, yet my doctors claim was deducted from my medical savings instead from my maternity benefits. I phoned Discovery to which they rep**** my profile does not show activated on their side. I have send them screen shots showing that my profile on my side reflects that I am activated. They said they will forward my complaint to their systems department and that they will reply withing 5 workings days. It has been more than 5 working days and they still haven't responded.

I phone Discovery AGAIN today inquiring about the activation of my maternity benefits to which the consultant rep**** she will find out why i haven't received a response and get back to me. I am STILL WAITING FOR A RESPONSE!!!!!!!!!!

In addition to the above which is causing me much frustration, my medical saving balance is lower than it was end of January 2020 and i haven't received any claims notifications nor can I see any claims on my profile page that was lodge in February 2020.

This is really concerning that i am paying my premiums every month on time but when i need to make use of Discovery's service they do not deliver.