Maternity benefit error

I activated my 2nd maternity benefit on the 4th of October 2023. It turns out that in January 2024 Discovery stopped paying for my Doctors visits. I attempted to again activate the benefit over the phone in March but that returns an error and forwards me to a consultant. In an attempt to activate the benefit I have spoken to about more than 10 consultants, Andipa (Andy) has been the most helpful. The story always remains the same - the issue has been forwarded as in internal request by a supervisor to activate the benefit (this never happens) the Doctors account is now in arrears by R5100. We need an email explaining to the doctor what the problem is but consultants are reluctant to help us with that. I called again this morning on 30 April 2024 and nothing has been done.