Maternity benefit

How many times would one need to phone in and waist your time to get something sorted? All I need is to activate my maternity benefit with you manually as I have a current active one. I have spoken to multiple people multiple times and no one can assist. When I thought I eventually got through to someone that can assist me there was more excuses and I eventually gave up and paid my R1800 out of my pocket for my doctors visit because Discovery don't know or doesn't want to assist. Now that I am trying to sort this out once again before I have to pay another R1800 we have to start this entire process again even after the previous person stated that they will keep track of the process on the system. Now no one knows what to do. I've been waiting from the first week of September to be sorted and nothing. Your management team is also not helpful, they never phone back as they get asked to. I'm not impressed.