Masternity care from hell

Discovery has made my second pregnancy a living hell. I am beyond disappointed with the absolute lack of service & follow up on every single person (6 people over 3 calls in 2 weeks) who have failed to get back to me. In June I called to confirm hospitals within my scheme. When I called back in August to book pre-authorisation, the hospital of my choice was no longer within my scheme. I had the recording of my June call & disputed the change with the consultant. I was told that the audio was going to be pulled & reviewed for verification. I was promised by the next week Wednesday someone would call me back. Following week Thursday I called back only to be told the audio had not been pulled yet. Fifi said she sent an email to the relevant team leader to escalate the issue. She transferred me to Sakhile who could not help because the person in charge of pulling the audio was unavailable. (I have the audio. I can send it through. No-one has bothered to ask for it.) I was advised that someone would call me the next day to discuss it. No one called. I called back on Monday this week only to be told that the audio STILL hadn't been pulled. I then asked to speak to a consultant verify what other hospitals where within my scheme. I was put on hold for about 12 minutes until my battery died. I was called back today, put through to a consultant who couldn't even tell me that my second hospital of choice was within my scheme. I had to tell him the name & help him find it on his system. I asked to speak to someone more senior to escalate my issue since none of the previous people called me back. I held for another few minutes to have him come back to me to say he'd be transferring me to his manager only to have him end my call. I am now 4 weeks from my c-section, have not booked with a hospital, have not had a single person call me back to give me ANY feedback. Pathetic doesn't even begin to express the utter lack of care and concern. I will make sure everyone knows how poor your service is and no doubt I will be ending my service with you.