Massive delays in payment of claims.

I have been trying to get discovery to pay a simple maternity benefit claim since late last year.

I have lodged several complaints with no joy. The first few times I got responses stating there was a system error causing a delay, now they are just ignoring my follow ups.

I am astonished that a mighty company like discovery can have a system error causing a delay in payment of a claim for more than 5 months. Luckily the claim is only R600 payable to myself. Imagine it was a large amount owed to a service provider, they would have been really negative by now.

I believe an appropriate statement would be to say that the tail is swinging the dog instead of the dog is swinging its tail...I believe that this is applicable since THE SYSTEM is preventing them from paying the claim, so in other words their system is overriding Human intervention, but it was created by Humans. I would be nervous if it was my business and the own system I created dictates how I can run my business without me having the capability to override it.

I have so many refferance numbers that I don't even know which one to quote, but here are two, since there are two cases outstanding

********** ********** 362776

Maybe I will get some attention now, but let us wait an see.