Masivuye - THE RUDEST CHAT AGENT I'VE EVER DEALT WITH

I have been trying to resolve a claim query for 7 weeks now with no luck, I am being told that my claim will not be paid as I did not follow a referral process, however the agent who onboarded me did not advise on a referral process, she is also the one who forced me into choosing a doctor from the network that I do not know, she took it upon herself to register my preferred GP

I activated the maternity benefit as advised and now discovery is refusing to pay my gynecologist

I just got off a chat with the rudest individual I have ever encountered at discovery, he was so rude and showed no empathy towards me, he refused to offer me any sort of service and blatantly ignored each and every question I asked, he then went on to give me a very rude where all he said was "Hi Tiffany I'm transferring you to preauth" of which I dropped the call as he was still not giving me a chance to speak and then proceeded to end the whatsapp chat without assisting me at all

Masivuye in the customer care chat department does not belong in the position his kind of service gives discovery a far worse image then the one they already have

I am appalled that discovery has such rude agents in their business!