MANUAL CLAIM ON DISCOVERY

I submitted a manual claim to claims@discovery on 16/01/2015, I received a no-reply reference number (#***). After having no response within 2 weeks, I sent a enquiry again asking what is happening with my claim, and again only received the no-reply e-mail (#***). <br> <br> I finally contacted them today, just to find out they did not have our banking details and (believe it or not) POSTED a cheque to us. <br> <br> My question - why have they not contacted us to inform us of the process? AND why were nothing confirmed - banking details or my postal address. I checked this morning, my husbands cellphone number are correct on the system and he received all the claim responses per sms and per e-mail? <br> <br> As it is to pay cash for all first specialist visits is a financial strain, and then to battle to get your refund from the Medical Aid is not on.