Managers are worse than staff

Why is it so hard to do an income verification. It’s nearly November and I’ve been trying to do an income verification since end September. I’ve sent my documents multiple times, even to a manager call d Odwa who assured me he’d get it sorted, days after sending it to him I get another email that they are waiting for my docs.

Odwa, you said, “bare in mind that you can only use this email address for the purpose of sending income verification docs, for any other queries you shouldn’t use this email address” but you couldn’t even get that right . According to our conversation you are a manager. No wonder staff do what they want to. Their leaders aren’t even setting a good example