Making cancer even harder

I just received an email from Discovery Health asking that I complete a survey after my recent visit to a GP seeing as service is so important to them. I wish I had the opportunity to complete a survey about Discovery Health's poor poor poor service though. In the six months that I did chemo and blood tests, and STILL, nearly 4 months later, nothing was easy. Claims are STILL not paid, even after three reviews and all manner of authorizations. I never get called back (as promised) and it is always some other operator's mistake. The latest is in fact, apparently, the computer's fault. My 81 year old dad, with stage 4 cancer, could not receive his chemo a week ago because Discovery had not paid the couriers. Pick up a stone and throw it in any direction and you will hit yet another person who has had, or is still having, a horrible experience with Discovery Health.

Dealing with Discovery had been less pleasant than going through chemo and I wish it on no-one.