Makes you pay for their errors

I canceled my vitality and asked them when my last installment is. They assure me in DECEMBER that it was JANUARY. They then took a full installment in FEBRUARY even though they confirmed that my last installment was in fact in January. I enquired and they told me the system said I am not done paying and there is nothing they can do about it. A staff member did not care to look at the system properly to make sure when my last payment was due. I did not budget for this installment which caused other accounts to bounce from my bank account. I am now sitting in arrears for what someone at discovery had done with no chance of a refund so that I can make my other payments. That money is change to a company as big as this and it means so much to me that I now owe other outstanding debit orders. I think it's pretty disgusting that I have to pay for THEIR MISTAKE.

As far as I know, in business, when the business messes up, the client gets the win, I have experienced this both as a client, where a business gave me the wrong info but they had to deal with it, not me as it was not my mistake, and as someone who once attempted to sell products and failed as I made a loss making a mistake and the client had no business paying for MY mistake.

Absolutely pathetic and will also be changing from discovery bank to FNB as one can only imagine what they will do next with even larger amounts.