LO
Lucas O

1 reviews | Active since Jan 2014

22 Jun 2017, 09:19

Main member is not allowed to cancel

<p>Main member was in contact with Discovery on a call and email.</p> <p>But Discovery does not want to cancel the medical aid from their side.</p> <p> </p> <p>15 emails in May 2017, 17 emails in June 2017 so far, involving myself, the account payer.</p> <p> </p> <p>1 call and 1 email from the main member.</p> <p> </p> <p>Debit order is stopped.</p> <p> </p> <p>New plan of operation is to write a review everyday until we get notification of the cancellation.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply22 Jun 2017, 10:29
Official

Dear lucanio

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 Jun 2017, 12:24
Official

Dear lucanio

We have been in touch with resolution to your query.

Regards
Discovery Health Servicing Team