m/ship ***

<p>Second time I am writing to hello Peter,as my problem hasn't been resolved with Discovery heatlh . I was assigned to one of their Excutive Relationship Manager to deal with this query but I'm not getting joy as he constantly ignores my mails sent to him . The issue was not getting the same procedure code done on my son's finger .. in which the correct PMB coding was reissued . I might have used the hospital out of my plan but this was an emergency in which my son could have bled to death . As I had discussed my challenges with the particular Excutive manager who was handling this issue.. I'm not in a state whereby I can afford to pay the hospital from my pocket .. how can i pay the hospital that money whilst discovery is deducting money from my salary on monthly basis but cannot assist me with the problem I had.. I have been with them fir the past 5 years without even claiming from hospital benefit all I need is answers on why is the 5k not getting paid to the heatlh care already I'm paying the DRs from my pocket as we speak.. what frustrate me most is they have a nerve of taking my money for the remaining months of 2016 for what? No one is getting back to me with regards to my query not sure if The Manager has put an auto reject button to my incoming mails or he just ignores them .. I'm left with no choice but to take this matter to CMS and my legal aid... I did all I can to try an resolve this issue .. I was promised if the hospital provides the correct diagnoses code to prove that this was an emergency the bill would be settled in which they did provide.. can this matter be sorted out as soon as possible .. I have trails of emails where I communicated with the manager telling me that the matter will be settled within 5 working days but already months passed without any proper feedback ..</p>