Lumo operation unattended

Discovery medical aid are *******, I sent a request for an operation I am paying a lot of money and yet you can't help me, you give me stupid and careless solutions sies man - now I have to go to a public hospital to get medical attention while paying you... It's utter nonsense and no matter how little the condition can be for the fact that it's causing a lot of pain on my body and affecting my daily life should be motivation enough for me to get medical attention and also that this condition can cause a lot of damage to my body you guys don't care but yet you call yourselves a medical health assisting company... I am moving to a better medial aid that will help me without giving me excuses