LUCRETIA / LUCRESHA

Had the displeasure of dealing with Lucretia today.

Consultant paid little attention to much of what I'd said. In an attempt to pass off as productive, she poorly paraphrased what I'd already informed her of. When she'd run out of ******* to spew, she then placed me on hold for 8mins only to come back and inform me that Vuyani was not available. She then **** about not seeing any notes left by Vuyani whereas Jonathan and a previous rep I'd spoken to last week could see a record of the notes that Vuyani had left on the profile. In our conversation, she repeatedly cut me off when I was questioning the truthfulness of her claims. When I expressed my dissatisfaction with her, she then gave a half-hearted apology about my experience without actually taking in to account that she was the cause of it. After I asked to speak with a supervisor, she then placed me on hold again for several minutes. Only to come back to tell me that the supervisor was also not available. The call went on for well over half an hour. A good 90% of it was the hold music and a filthy attitude from the rep. When I eventually got hold of Ramona (supervisor), she confirmed that it should not take 8-9 mins of hold music to confirm whether a colleague is available or not. To make matters worse, she confirmed that the Vitality department is seated in the same section, therefore , the fact that Lucretia spent several minutes trying to escalate my query was a bold faced lie. Zero stars for dear Lucy.