Lousy Customer Service

I find it very interesting how Discovery reminds you before you start any conversation with them that their calls “are recorded for quality and training purposes and can be made available at any time” but cannot even use them as a reference when processing activation of medical aid. They inconvenience customers by deciding to use whatever date suits them to debit your medical aid and then tell you what payment methods are available instead of asking what will be acceptable or convenient for their client that they put in a disadvantaged position. To add insult to injury they tell you they cannot help you. Their customer service is absolutely lousy!