Lot of money to pay for this kind of service!

I transferred from employer to private capacity. This was a mission in itself. After struggling for a month, I was informed that my membership was active and my first premium will be deducted on 1 Jan 2016. My fiance was admitted to the trauma unit on 15 Dec 2015 and there I was told that my membership was INACTIVE! I called again and was informed that now I was behind on installments. This is a week after I was told that my membership was active. I have wasted countless amounts of airtime trying to fix this with you! After my airtime cut off, your call centre does not even have the decency to return a call. Please do me a favour and extract ALL recordings of calls between me and yourself, and tell me where on either call did you ONCE tell me I was in arrears even after I asked numerous times! I am done with discovery. You are the most expensive medical aid with the worst service. I expect this to be resolved before the end of the day. I will not waste another cent of my airtime on you.